Hey Baji Privacy Policy

1 Introduction

Hey baji operates the online gaming platform available at hey-baji.club. This privacy policy explains how hey baji collects, uses, stores and protects the personal data of players who register and use the platform, with particular focus on players based in Bangladesh.

By registering an account on hey baji or by continuing to use the platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with how hey baji handles your personal data, you should not use the platform.

Hey baji takes data privacy seriously. The platform is built on the principle that players should always know what data is being collected about them, why it is being collected and how it is being used. This policy is written in plain language so that every hey baji player in Bangladesh can understand it without needing a legal background.

2 Data We Collect

Hey baji collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The following table summarises the main categories of data hey baji collects:

3 How We Use Your Data

Hey baji uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that go beyond what is described in this policy. The main purposes for which hey baji uses your personal data are:

• Account management: To create and maintain your hey baji account, verify your identity and manage your profile settings.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the hey baji platform.
• Customer support: To respond to your queries, resolve disputes and provide assistance when you contact hey baji support.
• Regulatory compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Platform improvement: To analyse how players use hey baji and to improve the platform's features, performance and user experience.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support with responsible gaming tools such as deposit limits or self-exclusion.
• Communications: To send you important account notifications, security alerts and, where you have opted in, promotional offers from hey baji.

4 Legal Basis for Processing

Hey baji processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the hey baji service you have signed up for, including managing your account and processing payments.
• Legal obligation: Hey baji is required by law to collect and retain certain data for anti-money laundering compliance, age verification and regulatory reporting.
• Legitimate interests: Hey baji has a legitimate interest in preventing fraud, maintaining platform security and improving the service it provides to players.
• Consent: Where hey baji sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent, which you can withdraw at any time.

5 Data Sharing

Hey baji does not sell your personal data to any third party. However, hey baji may share your data with trusted third parties in the following limited circumstances:

• Payment providers: Hey baji shares necessary transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they process.
• Game providers: Hey baji's game providers may receive limited technical data (such as player ID and session data) to deliver their games on the platform. They do not receive your full personal profile.
• Fraud prevention services: Hey baji may share data with specialist fraud detection services to protect the platform and its players from fraudulent activity.
• Legal and regulatory authorities: Hey baji may be required to disclose your data to law enforcement agencies, regulators or courts if required by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition or sale of hey baji's business, your data may be transferred to the new owner as part of that transaction. You will be notified of any such transfer.

6 Data Retention

Hey baji retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your hey baji account and for a period of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction for regulatory compliance purposes.
• Support communications: Retained for two years from the date of the interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer needed, hey baji will securely delete or anonymise it so that it can no longer be linked back to you. If you request deletion of your account, hey baji will process this request subject to any legal retention obligations that may apply.

7 Cookies and Tracking

Hey baji uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help hey baji recognise you, remember your preferences and understand how you use the platform. Hey baji uses the following types of cookies:

• Essential cookies: These are required for the hey baji platform to function. They keep you logged in during your session and enable core features. These cookies cannot be disabled.
• Analytics cookies: These help hey baji understand how players navigate the platform, which pages are most visited and where improvements can be made. The data collected is aggregated and anonymous.
• Preference cookies: These remember your settings and preferences, such as your language choice or display settings, so you do not have to re-enter them each time you visit.
• Marketing cookies: These are only used with your consent and help hey baji show you relevant promotions. You can opt out of marketing cookies at any time through your browser settings.

8 Security Measures

Hey baji takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the hey baji platform.
• Encrypted storage of all personal data on secure servers with restricted access controls.
• Regular security audits and penetration testing of the hey baji platform and infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Automated fraud detection systems that monitor account activity for suspicious patterns in real time.
• Staff training on data protection and security best practices for all hey baji personnel with access to player data.

While hey baji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your hey baji account and never share your login credentials with anyone.

9 Your Rights

As a hey baji player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting hey baji support:

• Right of access: You can request a copy of all personal data hey baji holds about you at any time.
• Right to rectification: If any of your personal data held by hey baji is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that hey baji delete your personal data, subject to any legal retention obligations that may prevent full deletion.
• Right to restrict processing: You can ask hey baji to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that hey baji provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to hey baji processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where hey baji processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Children's Privacy

The hey baji platform is strictly for adults aged 18 and over. Hey baji does not knowingly collect personal data from anyone under the age of 18. If hey baji discovers that a person under 18 has registered an account, that account will be immediately closed, all funds will be forfeited and any personal data collected will be deleted.

If you are a parent or guardian and believe that a minor has registered on hey baji using your details or their own, please contact hey baji support immediately so the account can be investigated and closed.

11 Third-Party Links

The hey baji platform may contain links to third-party websites or services, such as payment provider portals. Hey baji is not responsible for the privacy practices of these third parties. Once you leave the hey baji platform and visit a third-party site, this privacy policy no longer applies. Hey baji recommends that you read the privacy policy of any third-party site you visit.

12 Updates to This Policy

Hey baji may update this privacy policy from time to time to reflect changes in the platform, applicable laws or hey baji's data practices. When changes are made, the updated policy will be published on this page with a revised effective date. Hey baji will notify registered players of significant changes via email or an in-platform notification.

Your continued use of hey baji after any update to this privacy policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using hey baji and may request account closure by contacting support.

13 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights or need to raise a privacy concern, please contact hey baji through any of the following channels:

• Live Chat: Available 24/7 directly from the hey baji platform — the fastest way to get a response.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common privacy and account questions.